HDI - More Information

Important information: HDI causes false Trojan detection fixed (read more).

The WizardBlue Help Desk Information is a client program forming part of the Windows Power Tools tool/utility set.  The primary function HDI is to assist Help Desk staff and general IT support staff with client information that can assist with the initial support of a remote system.  One of the biggest problems in a multi-sited support environment, especially those with roaming users, is correctly identify the problem system.

The HDI program places an icon permanently in the system tray, ready for the user to double-click.  It will then display an administrator configurable window of information ready for the user to read back (or email) to support staff.  As this information is configurable, it can be customised to best suit your business needs by only providing the initial information required by support staff to gain further information.  This is typically items like: Computer name, Current IP address, MAC address, Logged on user, Disk usage, Memory usage and the like.  An example screen is shown below:

As you can see, this window quite clearly details enough basic information to perform the following:

• Confirm the user login credentials, with which domain/computer and the account used;
• The name of the computer the user is current using;
• The IP address of the computer the user is currently using, in case the name resolution is causing problems;
• What operating system the computer has installed;
• How large the screen size is;
• How much screen is available to display information;

As this is configurable with over 50 'nuggets' of information that can be displayed, the possibilities are endless.

Current Features include:

• Over 50 'nuggets' of information that can be displayed (more can be added upon request);
• Central update of configuration file;
• In-use upgradable;
• Everything is configurable (if we have forgotten something, please contact us) in registered version;
• Up to 512 nuggets can be displayed in the window;
• Auto-location with taskbar clock location;
• Window fade on supported platforms;
• Font displays can use HTML3 colour names;

What is in the pipeline:

• Graphic display of items like disk usage, memory, etc;
• Administrator editor for designing the display window;
• Encrypted configuration file to prevent user tampering;

Recent Additions

• Removal of installation code that triggered a false Trojan detection (B0147).
• Font weight (Bold, Italic, Strikethrough, Underline) can be specified (B0130).
• Can read values from Registry and INI files added (B0120).
• Generates log files to aid diagnosis of problems (B0104).
• Can specify up to 512 display items (B0102).
• Font colours can be either RGB or HTML3 (B0100).
•  Can now specify font rendering information (B0097).
• Enhanced installer for HDI (B0061).
• Enhanced platform detection in HDI (B0061).
• Over 50 more information tags added to HDI (B0061).